Customer Case: NedTrain

About NedTrain
For more than 175 years, NedTrain has been working to keep the trains of its customers safe and secure. As a subsidiary of the NS Group, NedTrain has grown to become an important partner for transport companies and owners of railway rolling stock, well beyond the borders of the Netherlands. From technical maintenance to fast service and from cleaning to short term maintenance and long term revision: NedTrain ensures that the 1.2 million train passengers from the NS Group arrive safely and in a clean train on their destination. 24 hours a day, 7 days a week.

In order to meet its goals, NedTrain was looking for a complete software solution a few years ago. After careful consideration, IBM Maximo was chosen. Software that could monitor maintenance work, technical defects and deviations, timetables and costs.

OXplus was asked as partner for the implementation of the software and the related organizational changes and deliver results within a short time frame and set budget. A challenge that OXplus gladly incurred.

The goal was to implement IBM Maximo within the budget, a certain timeframe and with the involvement of the entire organization. For these reasons, the Scrum agile method was chosen. Hugo Mans explains: "This method, which divides the implementation process into multiple parts, was very important for achieving our goals. We build something, show the organization how it works, get feedback about it, make adjustments and present it again. By doing it this way, the organization plays an active role during the implementation and we assure that what we are making will also be really desirable. OXplus played an important role in this process: they helped us with the necessary mindset and process changes in the organization and placed key professionals in our scrum team. In addition, they helped us find the right device, the iPad, for our workplace monitors, where they can see all up-to-date information. With the good and professional help of OXplus, we have been able to implement the IBM Maximo within the cost and time frame, which is exceptional for a project of this size. "

Further Developments
Now the implementation is complete, NedTrain will continue to work on upgrades and improvements of IBM Maximo. To continue these improvements, OXplus is still contributing to this at NedTrain. Currently, OXplus supports IBM Maximo’s knowledge and experience in the roles of a Solution Architect, Developer and aTester.

OXplus also fulfills roles in the transition to agile working and the related organizational changes. These roles include an IT Manager and a Scrum Master. The combination of these roles and the substantive roles in the development team enable OXplus to help NedTrain take an additional step towards DevOps. The cooperation between Development and Operations will thus become more professional, resulting in a more efficient development process.


Sharing the Vision

"Ultimately, we are very pleased that we chose IBM Maximo as software solution and OXplus as a partner. OXplus showed not only the knowledge of the software solution but also their knowledge of change management. They appeared to be the right partner for the implementation."

Hugo Mans
Chief Financial Officer | NedTrain

“Where Agile scrum stops, DevOps continues. The most import of DevOps is bringing together management and development within Agile-scrumteams. Dev stands for development and Ops for operations. The team members of the DevOps teams are next to developing new software also responsible for managing the software and finding solutions for incidents and problems that came forward from the generated developments. The goal of this collaboration is to improve and keep improving the total quality...”

Marcel Staring
Interim IT Manager | NedTrain through OXplus